FAQs

Simply put, we put our customers’ savings first. Unlike most fuel card programs, we want you to pay the cheapest price for fuel, so we will never sell you on a “discount.” Our FuelStream mobile app has been designed to help our customers find the best price for diesel regardless of a discount. Our goal is to help our customers pay as little as possible for their fuel.

There are a few reasons to use a fuel card program instead of a traditional credit or debit card:

1. A fuel card offers customers the convenience of a credit card without the additional costs. Customers will pay cash price with their fuel card and it will also provide discounts off the cash price at certain locations. Some fuel stations actually charge $0.10 to $0.25 more per gallon when using a traditional credit or debit card.
2. Greater spending controls. A fuel card provides customers with the ability to limit purchases to specific products and daily/weekly spending limits on those products.
3. Fuel cards offer convenient and easy reporting tools which will help you save significant time when filing your quarterly IFTA taxes.

The FuelStream card is an EFS card accepted nationwide at more than 12,000 truck stops.

There is a one-time, $50 application fee that is deducted when you load the card for the first time and a $1.75 transaction fee each time you use the card. There are no annual/monthly fees and no monthly minimums to meet.

Your cards should arrive at the mailing address you provided 3–5 business days after your application has been submitted and approved.

For creditworthy customers EFS will issue a credit line which is paid off twice weekly on Tuesday and Friday. If you have been in business less than three years we recommend going with our prepaid option as it can be difficult to be approved. With our prepaid option you get the same great discounts and there is no credit check!

You can load money by requesting a draft of your bank account on file by email cardfunding@fuelstreamservices.com. Please include your company name and the amount you would like drafted. These are ACH drafts so normal processing times will apply, generally funds are available in 1-2 business days depending on when the request is made. There is no charge for us to load funds to your account.

You can view all your transaction history which includes gallons pumped, dollars spent, and taxes paid, by logging into your EFS eManager account here. When you first sign up you receive an email from EFS to create your login. If you need help setting this up, please contact us at 385.264.7610.

A MoneyCode is an easy way for customers to get cash off their fuel card to pay for unexpected repairs, tires, lumper fees, and anything in between. All you have to do is generate the MoneyCode using the FuelStream mobile app, take that code to the cashier in a participating travel plaza and get the cash.

You can quickly and easily order additional cards from the ‘Manage’ section in the FuelStream app. There is no cost for ordering additional cards, unless you would like expedited shipping via FedEx.

Please contact FuelStream immediately at 385-264-7610 to report the issue.

You can make your fuel card as flexible as you would like. All fuel cards are setup to purchase Diesel Exhaust Fluid (DEF) and diesel fuel by default. However, you can customize your cards to purchase everything from oil changes to candy bars.

Our discount network is always growing! Currently we have discounts at over 1,400 locations in the US.